JILIZA TERMS &
CONDITIONS

These Terms and Conditions ("Terms") govern the relationship between jiliza ("the Platform," "we," "us," or "our") and any individual ("you," "the User," or "the Player") who accesses, registers on, or uses the jiliza online casino platform available at jiliza.app.

By completing the registration process, clicking "I Agree," or by otherwise accessing or using any part of the jiliza platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply to all users of the platform, including visitors, registered members, and players who have made deposits.

jiliza reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the platform following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

To register and use the jiliza platform, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age. This is a mandatory requirement under Philippine gaming regulations and is strictly enforced by jiliza.
• You must be a natural person. Corporate entities, trusts, and other non-individual legal persons are not permitted to hold player accounts.
• You must be legally permitted to participate in online gaming activities under the laws applicable to your jurisdiction of residence.
• You must not be a current employee, contractor, director, officer, or agent of jiliza, nor an immediate family member of any such person.
• You must not have been previously excluded, suspended, or banned from the jiliza platform or any affiliated platform.
• You must not be registered on any self-exclusion list maintained by jiliza or any recognized responsible gaming authority in the Philippines.

jiliza reserves the right to request documentary proof of eligibility at any time, including but not limited to a government-issued Philippine ID (such as a PhilSys National ID, passport, driver's license, or UMID card). Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or termination.

Each eligible individual may hold only one (1) registered account on the jiliza platform. The creation of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, payment methods, or devices — is strictly prohibited and constitutes a material breach of these Terms.

When registering, you agree to provide accurate, current, and complete information as prompted by the registration form. You further agree to maintain and promptly update your account information to keep it accurate, current, and complete at all times.

You are solely responsible for:

• Maintaining the confidentiality of your jiliza login credentials, including your username and password.
• All activity that occurs under your account, whether or not authorized by you.
• Notifying jiliza immediately upon becoming aware of any unauthorized use of your account or any other breach of security.

jiliza will never contact you to request your password. Any communication purporting to be from jiliza that requests your password should be treated as fraudulent and reported to our support team immediately.

jiliza reserves the right to refuse registration, suspend, or terminate any account at its sole discretion, including where it suspects that the information provided is inaccurate, fraudulent, or in violation of these Terms.

All financial transactions on the jiliza platform are conducted in Philippine Peso (PHP / ₱). jiliza supports the following payment methods for deposits and withdrawals: GCash, PayMaya, BPI, BDO, and Metrobank. Additional payment methods may be made available from time to time at jiliza's discretion.

Deposits: Deposits are credited to your jiliza account upon confirmation of receipt by our payment processing systems. Minimum and maximum deposit limits apply and are displayed at the time of transaction. jiliza does not charge fees on deposits, though your payment provider may apply their own charges.

Withdrawals: Withdrawal requests are subject to the following conditions:

• Your account must have passed identity verification (KYC) before any withdrawal can be processed.
• Withdrawals will only be processed to a payment method registered in your name. Third-party withdrawals are not permitted.
• Any active bonus funds must meet the applicable wagering requirements before the associated real-money balance becomes eligible for withdrawal.
• jiliza reserves the right to request additional documentation before processing any withdrawal, particularly for large amounts or where unusual account activity has been detected.
• Processing times vary by payment method. GCash and PayMaya withdrawals are typically processed within five (5) minutes. Bank transfers to BPI, BDO, and Metrobank may take one (1) to three (3) business days.

jiliza offers various bonuses and promotions to eligible players from time to time. All bonuses are subject to specific terms and conditions that will be communicated at the time the bonus is offered. The following general rules apply to all jiliza bonuses unless otherwise stated:

• Bonuses are available to eligible registered players only. New player welcome bonuses are available to first-time depositors only.
• All bonuses are subject to wagering requirements. The applicable wagering requirement will be stated clearly in the promotion's specific terms. Bonus funds and any winnings derived from bonus funds cannot be withdrawn until the wagering requirement has been met in full.
• jiliza reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Only one bonus may be active at a time unless explicitly stated otherwise in the promotion's terms.
• Bonuses are non-transferable and have no cash value until wagering requirements are satisfied.
• Any attempt to abuse, exploit, or circumvent bonus terms — including but not limited to multi-accounting, collusion, or use of automated software — will result in the immediate forfeiture of all bonus funds and associated winnings, and may result in permanent account termination.

jiliza's decision on all bonus-related matters is final. Players who believe a bonus has been applied incorrectly should contact customer support via live chat within 48 hours of the issue arising.

All games available on the jiliza platform — including slot machines, live dealer games, bingo, and any other game types — are governed by their individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules.

jiliza uses certified Random Number Generator (RNG) technology for all applicable games to ensure that outcomes are genuinely random and not influenced by any external factor. Live dealer games are conducted by trained human dealers in real time and are subject to the same fairness standards.

In the event of a technical malfunction, disconnection, or system error during a game round, jiliza's records shall be the definitive source of truth for determining the outcome of that round. jiliza will make reasonable efforts to resolve such issues fairly, but cannot guarantee the continuation or completion of any interrupted game session.

jiliza reserves the right to void any bet or game round where it has reasonable grounds to believe that the integrity of the game has been compromised, including but not limited to cases of software error, data corruption, or suspected cheating.

The following conduct is strictly prohibited on the jiliza platform. Engaging in any of the following may result in immediate account suspension or permanent termination, forfeiture of all funds, and referral to the relevant Philippine law enforcement or regulatory authorities:

• Registering more than one account on the jiliza platform.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using the platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any other artificial means to interact with the platform or its games.
• Engaging in collusion with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities in the platform. Any such vulnerabilities must be reported to jiliza immediately.
• Using the platform for any money laundering activity or any other illegal financial purpose.
• Engaging in any form of fraud, including but not limited to chargeback fraud, identity fraud, or payment fraud.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the jiliza platform or its software.
• Harassing, threatening, or abusing jiliza staff or other players through any communication channel.

jiliza is committed to promoting responsible gaming and to minimizing the potential for gambling-related harm among its players. The following tools and policies are in place to support responsible gaming on the jiliza platform:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts at any time via account settings.
• Session Time Reminders: Players may configure session time reminders to alert them after a specified period of continuous play.
• Self-Exclusion: Players who wish to take a break from gaming may request a temporary or permanent self-exclusion at any time by contacting jiliza's customer support team. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: The platform provides periodic on-screen notifications reminding players of the time elapsed and the net result of their current session.

jiliza strongly encourages any player who believes they may have a gambling problem to make use of these tools and to seek professional support. Players who are self-excluded or who have set deposit limits may not circumvent these restrictions by creating new accounts — doing so constitutes a breach of these Terms.

For more information on responsible gaming resources available in the Philippines, please visit our dedicated Responsible Gaming page.

All content on the jiliza platform — including but not limited to the jiliza name, logo, trademarks, service marks, trade dress, website design, graphics, text, images, audio, video, software, and game content — is the exclusive property of jiliza or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jiliza platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the jiliza platform without prior written consent.
• Modify, adapt, translate, or create derivative works based on any jiliza content.
• Use any jiliza trademarks or branding in any manner that could cause confusion or that implies endorsement by jiliza.
• Scrape, crawl, or otherwise extract data from the jiliza platform by automated means.

Any unauthorized use of jiliza's intellectual property is a breach of these Terms and may constitute an infringement of applicable intellectual property laws.

To the fullest extent permitted by applicable Philippine law, jiliza and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the jiliza platform.

Without limiting the foregoing, jiliza shall not be liable for:

• Any loss of funds resulting from unauthorized access to your account where jiliza has not been negligent in its security obligations.
• Any interruption, suspension, or termination of the platform or any game, whether due to scheduled maintenance, technical failure, or circumstances beyond jiliza's reasonable control.
• Any loss or damage arising from your reliance on information provided on the platform.
• Any loss resulting from a force majeure event, including but not limited to natural disasters, acts of government, power outages, or internet service disruptions.

jiliza's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your jiliza account in the thirty (30) days immediately preceding the event giving rise to the claim.

jiliza collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the jiliza platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

jiliza is committed to protecting your personal data and complies with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your personal data will not be sold to third parties. It may be shared with trusted service providers who assist in the operation of the platform, and with regulatory or law enforcement authorities where required by law.

For full details on how jiliza collects, uses, and protects your personal data, please review our Privacy Policy.

jiliza reserves the right to amend, update, or replace these Terms at any time. When material changes are made, jiliza will notify registered players by posting a notice on the platform and, where practicable, by sending a notification to the email address associated with your account.

The date of the most recent revision will always be displayed at the top of this page. Your continued use of the jiliza platform after any amendments have been posted constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and may request account closure by contacting customer support.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute between you and jiliza, you agree to first attempt to resolve the matter informally by contacting jiliza's customer support team. jiliza will make reasonable efforts to resolve disputes promptly and fairly.

If a dispute cannot be resolved informally within thirty (30) days, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for resolution. Nothing in this clause shall prevent jiliza from seeking injunctive or other equitable relief in any court of competent jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the jiliza support team through any of the following channels:

• Live Chat: Available 24/7 directly through the jiliza platform. This is the fastest way to reach our support team.
• Email: [email protected] (plain text — not a clickable link)

Our customer support team is available around the clock and aims to respond to all email inquiries within 24 hours. For urgent matters, live chat is strongly recommended.

jiliza's registered business address and official regulatory details are available upon request by contacting our support team directly.