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jiliza requires all players to complete Know Your Customer (KYC) verification before processing withdrawals. Accepted government-issued IDs include:

• PhilSys National ID
• Philippine Passport
• UMID Card (SSS or GSIS)
• Driver's License issued by LTO
• Voter's ID or Voter's Certification

You may also be asked to submit a selfie holding your ID and a recent proof of address such as a utility bill or bank statement. KYC verification is typically completed within 24 to 48 hours on business days.

No. jiliza strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms and Conditions. If duplicate accounts are detected, all accounts associated with the same individual will be suspended and any pending bonuses or winnings may be forfeited. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the situation.

If you have forgotten your password, go to the jiliza Login page and click "Forgot Password." Enter the email address linked to your account and a password reset link will be sent to your inbox within a few minutes. Check your spam or junk folder if you do not see it. The reset link is valid for 30 minutes. Once you have set a new password, make sure it is at least 8 characters long and includes a mix of letters, numbers, and symbols for security.

You can update most of your profile information — including your display name, contact number, and preferred language — from the Account Settings section after logging in. However, changes to your registered name, date of birth, or national ID number require manual review by our verification team. Submit a support request with the relevant documentation and our team will process the update within 2 to 3 business days. Note that your registered name must always match your KYC documents.

To permanently close your jiliza account, contact our customer support team via live chat and submit a formal account closure request. Before closing, make sure you have withdrawn any remaining balance to your registered payment method (GCash, PayMaya, BPI, BDO, or Metrobank). Account closure is irreversible — once confirmed, all your data, bonus balances, and game history will be permanently removed in accordance with our Privacy Policy. If you are closing your account due to gambling concerns, we strongly recommend activating self-exclusion instead, which provides stronger protections.

jiliza supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI Online, BDO Online, Metrobank Online
• Over-the-Counter: Selected 7-Eleven and Cebuana Lhuillier outlets

All transactions are processed in Philippine Peso (₱). jiliza does not currently accept cryptocurrency deposits. The available methods may vary slightly depending on your location within the Philippines — players from Manila, Cebu, Davao, and Quezon City all have full access to the above options.

The minimum deposit on jiliza is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit set by jiliza, though your individual bank or e-wallet provider may impose their own daily transaction limits. If you have set a deposit limit on your jiliza account through the Responsible Gaming tools, that limit will take precedence.

GCash deposits to jiliza are processed in real time — your account balance should be updated within seconds of completing the transaction in your GCash app. If your deposit has not reflected after 5 minutes, first check that the transaction was successfully completed on the GCash side (look for a confirmation message or receipt in your GCash transaction history). If the GCash transaction shows as successful but your jiliza balance has not updated, contact our live chat support with your GCash reference number and we will resolve it promptly.

jiliza does not charge any fees on deposits. The full amount you send will be credited to your gaming account. However, please be aware that your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees or service charges. These are outside jiliza's control. We recommend checking your e-wallet or bank's fee schedule before making a deposit, especially for larger amounts, to avoid any surprises.

If your deposit attempt failed, here are the most common reasons and what to do:

• Insufficient balance in your GCash or bank account — top up and try again.
• Daily transaction limit reached on your e-wallet — wait until midnight for the limit to reset.
• Session timeout — the payment page expired before you completed the transaction. Start a new deposit request.
• Bank maintenance — some banks in the Philippines schedule overnight maintenance windows. Try a different payment method.

If none of the above apply and your account was debited but jiliza did not receive the funds, contact our support team immediately with your transaction reference number.

No. jiliza requires that all deposits come from a payment account registered in your own name. Depositing using a third party's GCash, PayMaya, or bank account is not permitted and may result in your account being suspended pending investigation. This policy exists to protect players from fraud and to comply with anti-money laundering regulations. If you do not have a personal GCash account, you can register one for free using your Philippine mobile number and a valid government ID.

To withdraw your winnings, log in to your jiliza account and go to Wallet > Withdraw. Select your preferred payout method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting — unverified accounts cannot process withdrawals. The minimum withdrawal amount is ₱200. Withdrawals are sent only to accounts registered in your own name.

Processing times vary by method:

• GCash / PayMaya: Usually within 1 to 3 hours after approval.
• BPI / BDO / Metrobank: 1 to 3 business days depending on the bank's processing schedule.

All withdrawal requests are reviewed by our finance team before being sent. This review typically takes up to 24 hours. Requests submitted on weekends or Philippine public holidays may take slightly longer. You will receive an email notification once your withdrawal has been approved and sent.

A withdrawal may be placed on hold for several reasons:

• Your KYC verification is incomplete or documents are still under review.
• You have an active bonus with an unmet wagering requirement — bonus funds must be wagered the required number of times before withdrawal.
• Our security team has flagged the transaction for routine review — this is standard practice and does not necessarily indicate a problem.
• The withdrawal amount exceeds your daily or weekly limit.

If your withdrawal has been pending for more than 48 hours without explanation, please contact our live chat support team with your withdrawal reference number.

jiliza does not charge a platform fee on standard withdrawals. However, your bank or e-wallet provider may apply incoming transfer fees on their end — for example, some banks charge a small fee for receiving InstaPay or PESONet transfers. jiliza is not responsible for fees charged by third-party financial institutions. We recommend checking with your bank or GCash/PayMaya directly if you notice a discrepancy between the amount you requested and the amount received.

Yes, you can cancel a withdrawal request before it has been approved by our finance team. Go to Wallet > Withdrawal History and click "Cancel" next to the pending request. The funds will be returned to your jiliza account balance immediately. Once a withdrawal has been approved and sent to your bank or e-wallet, it cannot be reversed. If you need to cancel an approved withdrawal, you would need to contact your bank or GCash directly to attempt a return — jiliza cannot recall funds that have already been disbursed.

jiliza offers a diverse library of games designed for Filipino players, including:

• Slots: Hundreds of video slot titles with varying themes, paylines, and jackpot sizes. Visit the Slot page for the full catalog.
• Live Casino: Real-time dealer games including baccarat, roulette, blackjack, and dragon tiger streamed in HD.
• Bingo: Online bingo rooms with multiple card options and chat features. See the Bingo page.
• MG Live: Premium live gaming content available on the MG Live section.

New games are added regularly, so check the jiliza Casino page for the latest additions.

Yes. All games on jiliza use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our slot and table game providers are regularly audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) percentages. Live dealer games are streamed from licensed studios with real cards and wheels, providing an additional layer of transparency. jiliza is committed to offering a fair gaming environment for all Filipino players.

Minimum bet amounts vary by game. Most slot titles on jiliza allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Some premium or high-volatility slots may have higher minimum bets. The bet range for each game is clearly displayed on the game's information screen before you start playing. For live casino games, minimum table bets typically start at ₱50 for standard baccarat and roulette tables, with VIP tables available for higher-stakes players.

Absolutely. jiliza is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download is required. Simply visit jiliza.app on your phone's browser, log in, and start playing. The mobile interface is designed for touch screens with easy navigation, fast loading times, and the same full game library available on desktop. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live dealer games.

If your internet connection drops during a game, jiliza's system will automatically complete the current round using the game's standard logic. For slot games, any spin already initiated will be resolved and the result recorded. For live dealer games, the round will continue without your participation and the outcome will be settled normally. When you reconnect and return to the game, you will be able to see the result of the interrupted round in your game history. If you believe a disconnection caused an error in your balance, contact support with the relevant game session details.

MG Live is jiliza's premium live gaming section featuring an exclusive selection of high-quality live dealer titles from top-tier studio providers. Compared to the standard live casino lobby, MG Live offers enhanced streaming quality, a wider variety of game variants, and dedicated tables with faster deal speeds. It is ideal for players who want a more immersive, broadcast-quality experience. MG Live tables are available around the clock and support the same payment methods and betting limits as the rest of the jiliza platform.

jiliza offers a welcome bonus for newly registered players who make their first qualifying deposit. The bonus is credited to your account automatically once your deposit is confirmed. The exact bonus amount and percentage match may vary depending on current promotions — check the jiliza Casino promotions page after logging in for the most up-to-date offer. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. New players must be 21 years or older and have completed basic account verification to qualify.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100% toward the requirement, while live casino games may contribute a lower percentage. Always read the specific terms attached to each bonus offer on jiliza for the exact contribution rates and any game restrictions.

If you have a valid jiliza promo code, you can enter it during the deposit process. On the deposit screen, look for the "Promo Code" or "Bonus Code" field and type your code before confirming the transaction. The corresponding bonus will be applied to your account once the deposit is processed. Promo codes are case-sensitive, so enter them exactly as provided. Each code can only be used once per account. If your code is not being accepted, check that it has not expired and that your account meets the eligibility criteria stated in the promotion's terms.

No. Bonus balances on jiliza cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Your account will typically show two separate balances: your real money balance (fully withdrawable) and your bonus balance (subject to wagering). Bets are usually placed from your bonus balance first. Once the wagering requirement is fully met, the bonus converts to real money and becomes available for withdrawal. If you choose to forfeit a bonus before completing the wagering requirement, the bonus and any associated winnings will be removed from your account.

Yes. jiliza regularly runs promotions for existing players, including reload bonuses, cashback offers, free spin events, and seasonal campaigns tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Players who opt in to marketing communications will receive notifications about new promotions via email and SMS. You can also check the Promotions section inside your jiliza account after logging in to see all currently active offers. Eligibility criteria and terms vary per promotion, so always review the details before participating.

The minimum age to register and play on jiliza is 21 years old. This is the legal minimum age for casino-style gambling in the Philippines as governed by PAGCOR regulations. jiliza strictly enforces this requirement through age confirmation during registration and mandatory KYC identity verification. Any account found to belong to a person under 21 will be immediately suspended. If you are a parent or guardian and suspect a minor has accessed jiliza, please contact our support team right away. We take underage gambling very seriously — walang exception dito.

You can set deposit limits, loss limits, and session time limits directly from your account. After logging in, go to Account Settings > Responsible Gaming. From there, select the type of limit you want to set and choose your preferred period (daily, weekly, or monthly). Limits take effect immediately once confirmed. Lowering a limit is instant; increasing a limit requires a mandatory 24-hour cooling-off period to protect you from impulsive decisions. For more details on all available tools, visit the Responsible Gaming page.

Self-exclusion allows you to voluntarily suspend your jiliza account for a set period. Available durations are 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is immediately closed — you cannot log in, deposit, or place bets for the duration of the exclusion. The exclusion cannot be reversed during the chosen period, even if you request it. jiliza will also stop all marketing communications to your registered contact details. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact our live chat support team who can apply it on your behalf 24/7.

If you feel that your gaming is becoming a problem, the most important thing is to act early. jiliza encourages you to:

• Use the self-exclusion or cool-off tools in your account settings immediately.
• Talk to someone you trust — a family member, friend, or counselor.
• Reach out to a professional gambling support organization in the Philippines.
• Contact jiliza's responsible gaming team via live chat — we can help you activate protective tools right away.

Remember: seeking help is a sign of strength, not weakness. For a full overview of jiliza's responsible gaming tools and resources, visit our dedicated Responsible Gaming page.

jiliza operates in accordance with the responsible gaming framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating gaming in the Philippines. PAGCOR sets the standards for fair play, player protection, and responsible gaming that all platforms serving the Philippine market are expected to uphold. If you have concerns about jiliza's compliance with responsible gaming standards, you have the right to raise them with PAGCOR directly through their official government channels. To find PAGCOR's contact information, search for "PAGCOR official website" through your preferred search engine.