At jiliza, we believe gaming should always be fun — never a source of stress or financial hardship. Our responsible gaming program gives every Filipino player the tools, information, and support they need to stay in control and enjoy the platform safely.
jiliza provides a full suite of responsible gaming tools that you can activate directly from your account settings at any time. These tools are free, immediate, and designed to put you in the driver's seat.
Set a daily, weekly, or monthly deposit cap on your jiliza account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to protect you from impulsive decisions.
Decide in advance how long you want to play in a single session. jiliza will send you a notification when your chosen time is up, and can automatically log you out if you prefer. Keeping track of time is one of the simplest and most effective ways to maintain healthy gaming habits.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time your jiliza account is temporarily suspended — you cannot log in, deposit, or place bets. This is ideal if you feel your gaming is becoming a little too frequent.
For players who need a longer break, jiliza offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is fully closed and cannot be reopened during the exclusion period — even if you request it. See Section below for the full self-exclusion process.
Set a maximum amount you are comfortable losing over a defined period. Once your loss limit is reached, jiliza will prevent further wagering until the period resets. This tool helps you stick to a budget and ensures that a bad run of luck never turns into a financial crisis.
Enable regular on-screen reminders that show you how long you have been playing and how much you have wagered in the current session. These gentle nudges help you stay aware of your activity without interrupting your enjoyment — a small prompt that can make a big difference.
All responsible gaming tools are available free of charge to every registered jiliza player. To access them, log in to your account and navigate to Account Settings > Responsible Gaming. Our 24/7 customer support team can also activate any tool on your behalf via live chat.
Problem gambling can affect anyone, regardless of age, income, or background. Recognizing the early warning signs is the first step toward getting help. jiliza encourages all players to be honest with themselves about their gaming habits.
Continuing to play or increasing your bets in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. Every session should be treated as independent — past losses cannot be "recovered."
Using money set aside for rent, groceries, bills, or other essential expenses to fund your gaming is a serious warning sign. Gambling should only ever be done with discretionary income — money you can genuinely afford to lose.
Feeling the need to conceal your gaming activity from family members, friends, or colleagues — or lying about how much time or money you spend on jiliza — suggests that gambling may be causing problems in your personal relationships.
If you have tried to reduce or stop gambling but found yourself unable to do so, this is a strong indicator that your gaming has moved beyond recreational entertainment. jiliza's self-exclusion and cool-off tools are designed specifically for this situation.
Missing work, skipping family commitments, or neglecting personal responsibilities because of gaming time is a clear sign that gambling has become a priority it should not be. Gaming on jiliza should complement your life, not compete with it.
Taking out loans, borrowing from family or friends, or using credit cards specifically to fund gambling activity is a serious red flag. If you find yourself in this situation, please reach out to our support team or contact a professional counseling service immediately.
If you recognize any of these signs in yourself or someone you know, please do not wait. Contact the jiliza responsible gaming team via live chat, or activate a self-exclusion directly from your account settings. Help is always available — walang hiya sa humingi ng tulong.
Activating self-exclusion on jiliza is straightforward and takes less than two minutes. Once confirmed, the exclusion is immediate and cannot be reversed during the chosen period — not even by contacting customer support. This is intentional: it ensures the tool works as a genuine safeguard, not just a suggestion.
During your self-exclusion period, jiliza will also suppress all marketing communications to your registered email and mobile number. Any pending withdrawals at the time of exclusion will be processed normally to your registered payment method (GCash, PayMaya, BPI, BDO, or Metrobank).
If you are unable to log in to activate self-exclusion, contact our live chat support team directly. They can apply the exclusion to your account immediately, 24 hours a day, 7 days a week.
Visit jiliza.app and log in using your registered email address and password. Make sure you are accessing your own account — self-exclusion can only be applied to the account you are currently logged into.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu. This is where all responsible gaming tools are located.
Inside Account Settings, navigate to the "Responsible Gaming" tab. Here you will find all available tools including deposit limits, session limits, cool-off periods, and self-exclusion options.
Select "Self-Exclusion" and choose your preferred duration: 6 months, 1 year, 3 years, or permanent exclusion. Take your time with this decision — longer periods provide stronger protection.
Review your selection and click "Confirm Self-Exclusion." You will receive a confirmation email to your registered address. Your account will be suspended immediately and all marketing communications will be stopped.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use jiliza's responsible gaming tools or speak with a professional counselor.
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Have you ever used gaming as a way to escape from personal problems, stress, or feelings of sadness?
Have you ever lied to a family member or close friend about how much time or money you spend on jiliza or any other gaming platform?
Have you ever borrowed money, sold personal items, or used credit to fund your gaming activity?
Has your gaming ever caused significant problems in your relationships, work, or financial situation?
This self-assessment is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gaming habits, please reach out to jiliza's responsible gaming team or a qualified counseling professional. You are not alone — tulong ay laging nandito.
The following limit types are available to all jiliza players. All limits can be set or adjusted from your Account Settings at any time.
| Limit Type | Periods Available | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Active |
| Loss Limit | Daily / Weekly / Monthly | Active |
| Session Time Limit | Per Session | Active |
| Reality Check | Every 15 / 30 / 60 min | Active |
| Cool-Off Period | 24h / 48h / 7 days / 30 days | Active |
| Self-Exclusion | 6m / 1yr / 3yr / Permanent | Active |
In the Philippines, the minimum legal age for participating in casino-style gambling is 21 years old. jiliza strictly enforces this requirement and will not knowingly allow any person under the age of 21 to register or play on the platform.
During the registration process, all players are required to confirm that they are 21 years of age or older. jiliza also conducts Know Your Customer (KYC) verification for all accounts, which includes confirming your date of birth against a valid government-issued ID such as a PhilSys National ID, passport, or UMID card.
Any account found to belong to a person under 21 will be immediately suspended, all funds will be returned to the payment source, and the matter may be reported to the relevant Philippine authorities. If you are a parent or guardian and believe a minor has accessed jiliza, please contact our support team immediately.
Under 21? You are not permitted to register or play on jiliza. Please close this page. If you are struggling with gambling-related issues on behalf of a family member, please seek guidance from a qualified counseling professional.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the government body responsible for regulating gaming operations in the Philippines. PAGCOR maintains a dedicated responsible gaming framework that all licensed operators, including platforms serving the Philippine market, are expected to uphold. Filipino players are encouraged to familiarize themselves with PAGCOR's responsible gaming guidelines and resources. If you feel that a gaming operator — including jiliza — is not meeting its responsible gaming obligations, you have the right to raise a concern with PAGCOR directly through their official government channels.
Note: jiliza does not link to external websites. To access PAGCOR's official responsible gaming resources, please search for "PAGCOR Responsible Gaming" through your preferred search engine or visit a PAGCOR office directly.
Gaming on jiliza should be entertaining, exciting, and always within your means. Set your limits, know your boundaries, and enjoy everything jiliza has to offer — responsibly.
Must be 21 years or older to register and play. Gaming should be for entertainment only — never chase losses.